Updated 23 September 2026

Adviser privacy notice

This notice covers the private Salary Crossing Adviser workspace. The free public calculators have a separate privacy notice.

Roles and responsibility

Your adviser organisation decides why client information is entered and is normally the controller for that client data. Salary Crossing processes it to provide the workspace. Salary Crossing is controller for account, billing, service-security and support information.

Information handled

The service stores account details, organisation settings, case values, adviser notes, comments, audit events and approved reports. When document retention is enabled, it may also store payslips, offer letters, benefits documents and relocation policies supplied by an authorised adviser.

How information is used

Information is used to authenticate users, run deterministic calculations, extract facts when AI extraction is requested, produce reports, protect the service, support customers and administer billing. Client data is not used to train general-purpose AI models or for advertising.

Security and retention

Files are malware-scanned before acceptance, encrypted at rest and isolated by organisation. Original document text is decrypted only while an authorised request is processed and is not retained as a second plaintext copy. Access and report-sharing events are audited. Closed-case documents default to deletion after 12 months. An authorised user can delete a case earlier; encrypted backups expire within 30 days.

Providers and international processing

The current provider list and processing purpose are published on the subprocessors page. AI extraction remains off unless an organisation enables it. Only text required for the requested extraction is sent to the configured provider.

Your choices and rights

Organisation owners can correct case data, revoke client links and delete cases. For access, correction, deletion, restriction or objection requests, contact the adviser organisation first or email [email protected]. You may also complain to the UK Information Commissioner.